Privacy Policy at boo88

Our Core Privacy Commitments

1. Information We Collect

In order to provide a secure, fair, and personalised experience on boo88, we collect certain categories of personal and technical information. This data is gathered only when you actively interact with the platform — such as registering an account, depositing funds, placing bets, or contacting our support team.

• Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for age and identity verification purposes.
• Contact information: email address and phone number, used for account communications and essential notifications.
• Financial information: deposit and withdrawal transaction records, payment method references (such as bKash, Nagad, Rocket, or Upay mobile numbers), and account balance history.
• Technical information: IP address, browser type and version, device type, operating system, and usage logs (pages visited, session duration, game history).
• Communication records: customer support messages, live chat transcripts, and feedback submissions, retained to improve service quality.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification.

2. How We Use Your Information

The data collected by boo88 is used exclusively for legitimate operational, legal, and service-improvement purposes. We do not use your data for any purpose that is not described in this policy. Specifically, your information is used to:

• Create and manage your boo88 account, verify your identity, and confirm that you meet the minimum age requirement of 21 years.
• Process deposits and withdrawals through local payment channels including bKash, Nagad, Rocket, and Upay, ensuring transactions are recorded accurately and securely.
• Deliver personalised game recommendations, relevant bonus offers, and promotional communications based on your platform activity — only with your consent where required.
• Detect and prevent fraud, money laundering, collusion, and other prohibited activities that violate our Terms and Conditions.
• Provide responsive customer support, including troubleshooting account issues, resolving payment queries, and handling responsible gaming requests.
• Comply with applicable laws and regulations, including any lawful requests from competent authorities.

3. Payment Data and Security

boo88 supports a range of local Bangladeshi payment methods — bKash, Nagad, Rocket, and Upay — as well as international options such as Visa and Mastercard. When you initiate a transaction, the relevant payment reference information (such as your registered mobile wallet number) is recorded solely to facilitate and verify the transaction.

All payment-related data is stored in encrypted form on our secure servers. We do not store full card numbers or complete mobile banking PINs. Our systems are designed to hold only the minimum data required to process, audit, and dispute-resolve transactions. Third-party payment processors used by boo88 are contractually bound to handle your financial data with equivalent levels of protection.

4. Cookies and Tracking Technologies

boo88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how users navigate across the site. Cookies are small data files stored on your device that help us deliver a consistent, personalised experience every time you visit boo88.ws. We use three main categories of cookies:

• Essential cookies: required for core platform functionality including account login, session management, and security checks. These cannot be disabled without affecting the core service.
• Analytics cookies: used to measure platform usage patterns, identify popular games and betting categories, and improve the overall user experience. Data collected through analytics is aggregated and anonymised.
• Preference cookies: store your language preferences, display settings, and game history to personalise your experience on return visits.

You may manage or disable non-essential cookies via your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

5. Sharing of Your Information

boo88 does not sell, rent, or trade your personal data to any third party. We may, however, share limited and necessary data with trusted partners in the following strictly defined circumstances:

• Payment processors and financial service providers: solely to complete your deposit and withdrawal requests. These partners are bound by confidentiality agreements and are not permitted to use your data for any other purpose.
• Technology and platform service providers: such as game studios (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), who may receive anonymised technical data to ensure seamless game delivery. No personally identifiable information is shared in this context.
• Legal and regulatory authorities: when boo88 is required by applicable law, court order, or governmental authority to disclose certain information. We will only disclose the minimum data required to comply with such obligations.

In all cases, data sharing is governed by strict contractual obligations, and recipient parties are prohibited from using your data for any purpose beyond what is specified in this policy.

6. Data Retention

boo88 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to meet legal, regulatory, financial, and dispute-resolution obligations. Transaction records and account activity logs are retained in accordance with applicable financial record-keeping standards.

If you close your boo88 account or submit a data deletion request, we will remove or anonymise your personal data within a commercially reasonable time frame, except where retention is required by law or is necessary to resolve outstanding disputes or outstanding balance claims.

7. Your Privacy Rights

As a user of the boo88 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request.

• Right of Access: you may request a copy of the personal data we hold about you at any time.
• Right to Correction: if any information we hold is inaccurate or incomplete, you may ask us to correct it promptly.
• Right to Erasure: you may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: you may request that we limit how we use your data in specific circumstances, such as when you contest its accuracy.
• Right to Object: you may object to the use of your personal data for direct marketing purposes at any time. Your objection will be actioned promptly and without charge.

boo88 is committed to responding to all privacy-related requests within a reasonable timeframe. Where identity verification is required before fulfilling a request, we will notify you of the necessary steps promptly.

8. Protection of Minors

boo88 operates a strictly adults-only platform. Our services, including all casino games, sports betting, and crash games, are intended exclusively for persons aged 21 years and above. We do not knowingly collect personal information from individuals under the age of 21. During the account registration process, users are required to confirm their age and may be asked to submit documentary proof of identity.

9. Changes to This Privacy Policy

boo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their registered email address.

Your continued use of the boo88 platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way boo88 handles your personal data, our support team is available to assist you. We aim to respond to all privacy enquiries within 5 business days.

Email: [email protected]